Privacy Policy

1. Data Protection

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive data using industry-standard protocols
• Regular security audits and vulnerability assessments
• Access controls restricting employee access to personal data
• Physical security measures at our facilities
• Employee training on data protection and privacy practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

2. Information Security

We take information security seriously and implement various measures to protect your data:

2.1 Data Encryption

We use industry-standard SSL (Secure Socket Layer) encryption to protect data transmission between your device and our servers. Sensitive information such as payment details and personal identification is encrypted during transmission and storage.

2.2 Secure Infrastructure

Our systems are hosted in secure data centers with multiple layers of physical and network security. We regularly update our systems and applications to address security vulnerabilities.

2.3 Security Monitoring

We employ continuous security monitoring to detect and respond to potential security incidents. We maintain security incident response procedures to address any suspected or actual breaches of security.

3. Data Collection

We collect several types of information from and about users of our Services:

3.1 Personal Information

When you use our Services, we may collect the following personal information:

• Contact information (name, email address, phone number, postal address)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Shipping information (recipient names, addresses, contact details)
• Identity verification documents (when required for certain shipments)
• Business information (for business accounts)

3.2 Usage Information

We also collect information about how you use our Services:

• Log data (IP address, browser type, operating system, referring pages)
• Device information (hardware model, operating system, unique device identifiers)
• Location data (when you enable location services)
• Tracking information (shipment history, tracking events)
• Service usage metrics (features used, time spent)

3.3 Collection Methods

We collect information through:

• Direct interactions (when you provide information through forms)
• Automated technologies (cookies, web beacons, tracking technologies)
• Third parties (business partners, carriers, service providers)

4. Data Storage

We store your personal information securely and retain it only as long as necessary for the purposes for which it was collected.

4.1 Data Retention

We retain your personal information for as long as necessary to:

• Provide the Services you have requested
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Protect against fraudulent or illegal activity

Different types of information may be retained for different periods based on their purpose and applicable laws.

4.2 Storage Locations

Your information may be stored and processed in the United States and other countries where we or our service providers operate. By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

5. Information Usage

We use the information we collect for various purposes:

5.1 Service Provision

We use your information to:

• Provide and maintain our Services
• Process and complete shipping transactions
• Authenticate users and verify identities
• Provide customer support and respond to inquiries
• Communicate with you about your shipments
• Generate shipping labels and customs documentation

5.2 Service Improvement

We also use your information to:

• Improve and optimize our Services
• Develop new features and functionality
• Understand user preferences and behaviors
• Monitor and analyze usage patterns and trends
• Test and troubleshoot new features

5.3 Marketing and Communications

With your consent, we may use your information to:

• Send promotional communications about our products and services
• Provide news and updates about our Services
• Deliver relevant advertising based on your preferences
• Offer special promotions and opportunities

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Correction

You have the right to access the personal information we hold about you and to request that we correct any inaccurate information. You can access and update many details through your account settings or by contacting our customer service.

6.2 Data Portability

In certain circumstances, you may request a copy of your personal information in a structured, commonly used, and machine-readable format, and have it transferred to another service provider.

6.3 Deletion

You may request that we delete your personal information. We will comply with such requests unless we are legally obligated to retain certain information or need it to complete transactions or protect our legal rights.

6.4 Objection and Restriction

You may object to our processing of your personal information or request that we restrict processing in certain circumstances. This includes objecting to marketing communications or automated decision-making.

6.5 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@digivast.store. We may need to verify your identity before fulfilling your request, and we will respond within the timeframes required by applicable law.

7. Third-Party Sharing

We may share your personal information with third parties in certain circumstances:

7.1 Service Providers

We share information with service providers who perform services on our behalf, such as:

• Shipping carriers and logistics partners
• Payment processors
• Customer support services
• Cloud storage providers
• Analytics providers
• Email and communication services

These service providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

7.2 Legal Requirements

We may disclose your information when required by law, such as:

• In response to a court order, subpoena, or similar legal process
• To comply with customs and import/export regulations
• To protect against fraud, illegal activity, or threats to public safety
• To enforce our terms of service or other agreements

7.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

7.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so. For example, if you choose to integrate our Services with third-party applications or platforms.

8. Communication Preferences

We respect your preferences regarding communications from us:

8.1 Email Communications

You can opt out of marketing emails by clicking the "unsubscribe" link at the bottom of our emails or by updating your communication preferences in your account settings. Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your shipments and account.

8.2 Push Notifications

If you use our mobile applications, you can manage push notifications through your device settings. You can choose to receive notifications about shipment updates, promotions, and other information.

8.3 Text Messages

If you have opted in to receive text messages from us, you can opt out by replying "STOP" to any message or by contacting our customer service.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our Services:

9.1 Cookies

Cookies are small text files that are stored on your device when you visit our website. We use cookies to:

• Remember your login status and preferences
• Understand how you use our Services
• Personalize your experience
• Improve our website and offerings
• Measure the effectiveness of our marketing campaigns

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services.

9.2 Analytics

We use analytics services, such as Google Analytics, to collect information about how users interact with our Services. These services use cookies and similar technologies to gather information about your use of our website and applications.

9.3 Do Not Track

Some browsers offer a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. We currently do not respond to "Do Not Track" signals because there is no common industry standard for how to interpret these signals.

10. Children's Privacy

Our Services are not directed to children under 18 years of age, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@digivast.store, and we will take steps to delete such information.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy and notify you as required by applicable law. Your continued use of our Services after any such changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

12. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Digivast
46 Listerhills Road
Bradford, United Kingdom
Email: privacy@digivast.store
Phone: +447379967681
Website: www.sooq.network