Terms of Service

1. Terms of Service

1.1 Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you are at least 18 years old.

1.2 Account Registration

To access certain features of our Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

1.3 Service Use

Our Services are designed to facilitate shipping of packages domestically and internationally. You may use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our Services in any way that violates applicable laws or regulations.
• Ship prohibited or dangerous items without proper documentation and packaging.
• Attempt to deceive or provide false information regarding shipment contents.
• Use our Services to ship illegal substances or contraband.
• Interfere with or disrupt the integrity or performance of our Services.

2. Privacy & Security

We take your privacy seriously. Our Privacy Policy describes how we collect, use, and share your personal information when you use our Services. By using our Services, you consent to our collection and use of your information as described in our Privacy Policy.

2.1 Data Protection

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

2.2 Confidentiality

We understand the sensitive nature of shipping information, including addresses, contents declarations, and tracking data. We maintain strict confidentiality of all shipping data and do not sell your information to third parties.

3. Legal Compliance

Our shipping services comply with all applicable laws and regulations, including those governing international shipments, customs requirements, and prohibited items.

3.1 Customs and Duties

For international shipments, you are responsible for providing accurate and complete information for customs declarations. You are also responsible for any duties, taxes, or fees imposed by customs authorities in the destination country. We do not guarantee clearance of any shipment through customs, and we are not responsible for any delays, seizures, or rejections by customs authorities.

3.2 Prohibited Items

You may not use our Services to ship prohibited items, including but not limited to:

• Illegal drugs and narcotics
• Firearms, weapons, and explosives
• Hazardous materials without proper documentation and packaging
• Counterfeit goods
• Live animals (without required permits and specialized handling)
• Perishable goods (without appropriate packaging and expedited shipping)
• Human remains
• Cash, valuable jewelry, or precious stones (without declared value and insurance)

4. International Shipping

When using our international shipping services, you agree to comply with the laws and regulations of both the origin and destination countries. You are responsible for ensuring that your shipment can legally be imported into the destination country.

4.1 Documentation

You agree to provide all necessary documentation for international shipments, including but not limited to customs declarations, commercial invoices, certificates of origin, and any other documents required by the destination country.

4.2 Delivery Timelines

Delivery time estimates for international shipments are approximations and not guarantees. Various factors, including customs clearance, weather conditions, and local holidays, may affect delivery times. We are not responsible for delays caused by circumstances beyond our control.

5. Liability & Claims

Our liability for lost, damaged, or delayed shipments is limited as set forth in these Terms.

5.1 Package Loss or Damage

In the event of loss or damage to a shipment, our liability is limited to the declared value of the shipment or $100, whichever is less, unless you have purchased additional shipping insurance. Claims for lost or damaged shipments must be submitted within 30 days of the expected delivery date.

5.2 Delayed Shipments

While we strive to deliver shipments within estimated timeframes, we do not guarantee delivery times unless you have selected and paid for a guaranteed delivery service. For guaranteed delivery services, our liability for delays is limited to a refund of the shipping charges.

5.3 Force Majeure

We are not liable for any failure to perform our obligations under these Terms if such failure is due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, civil unrest, strikes, or governmental actions.

5.4 Filing a Claim

To file a claim for a lost, damaged, or delayed shipment, you must contact our customer service department at privacy@digivast.store within the applicable timeframe and provide all requested documentation, including proof of value and photographs of damaged items.

6. Service Guarantees

We are committed to providing reliable, efficient shipping services. However, our service guarantees are subject to the limitations and exclusions set forth in these Terms.

6.1 Delivery Guarantees

If you have selected and paid for a guaranteed delivery service and your shipment is not delivered within the guaranteed timeframe, you may be eligible for a refund of shipping charges. However, delivery guarantees do not apply if the delay is caused by:

• Incorrect or incomplete delivery address or recipient information
• Customs delays or inspection
• Recipient unavailability or refusal to accept delivery
• Force majeure events
• Packages containing prohibited items

6.2 Customer Satisfaction

We strive to provide excellent customer service. If you are not satisfied with our Services, please contact our customer service department at privacy@digivast.store, and we will work to resolve your concerns.

7. Changes to Terms

We may modify these Terms at any time by posting the revised Terms on our website. Your continued use of our Services after any such changes constitutes your acceptance of the revised Terms.

7.1 Notification of Changes

We will make reasonable efforts to notify you of significant changes to these Terms through email or notifications on our website or mobile applications. However, it is your responsibility to review these Terms periodically.

8. Contact Information

If you have any questions about these Terms, please contact us at:

Digivast
46 Listerhills Road
Bradford, United Kingdom
Email: privacy@digivast.store
Phone: +447379967681
Website: www.sooq.network